Viișoara Winery
Delivery and return
The delivery costs are calculated automatically depending on the weight of the products/parcel to which the weight of the packaging is added, taking into account the total volume (for larger products).
The delivery cost is calculated automatically depending on the weight of the package (including volume) and the total order amount.
You can see exactly the calculated weight and delivery cost after adding the desired products to the shopping cart.
The delivery is made by fast courier, and the transport prices are valid on the territory of Romania (courier company – Altexpress).
The delivery time is approximately 2 working days after the order is placed.
Delivery times may change during busy periods of the year, mainly during the holidays.
Products can be returned within 30 days, if they are intact. The products must be properly packed for transport.
You can contact us by phone at 0787327859 or by email (cramaviisoara@yahoo.com) and tell us that you want to make the return.
We will send the courier with whom we have a contract to collect the package from the address indicated by you.
In this case, the customer bears the cost of the return by courier. The cost of returning by courier depends on the weight of the products and their volume.
The standard price for the return is 20 lei, which changes depending on the returned weight and volume. As soon as the products have been returned, you will receive the money representing their value, less the return taxes.
The money will be returned by bank transfer – it is mandatory to provide us with your data and a valid bank account.